Support Center

Does Vestalink offer Faxing?

Last Updated: Feb 28, 2014 04:30PM PST
Vestalink does proxy audio and does not support a conventional fax machine or T.38 faxing. Because of this, we have developed Digital Faxing as a way for our customers to send and receive documents.

Digital Faxing is a service that is included with all of Vestalink's plans and allows you to send documents to fax machines without a dedicated number or any equipment, simply log into your Web Portal and click on the Faxing button.


Digital faxing does not require a fax machine, only for the document you wish to send to exist on your computer as one of the file types mentioned below.
Adobe PDF. Microsoft Word (doc. docx). HTML. Microsoft Excel (xls. xlsx). Rich Text Format (rtf). Text (txt). GIF Image (gif). JPEG Image (jpeg. jpg). Tagged Image File Format (tiff. tif).
Digital faxing also allows you to use any Vestalink DID (number) as an inbound faxing line. Just associate a fax email with the number in the Manage Numbers of your web portal and the number will be converted to receive faxes but will no longer be able to receive phone calls.

Any faxes sent to your number will be redirected to that associated email as an attachment, allowing you to access documents that have been sent to you from anywhere that you have access to email!

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