Support Center

Testing your E911 Service

Last Updated: Feb 28, 2014 04:14PM PST
We have added a way for our customers to test not only their E911 service but the latency (or delay) of their Vestalink service by 933 from a device associated with your account.

1. Dial 933 from your Vestalink associated adapter, softphone, or mobile application.
2. Listen to it read back your E911 enabled number to verify that E911 is working.
3. Use the echo test to see if you are experiencing any latency issues. (Delay in your words being repeated to you)

If you are experiencing any trouble with this testing process or if there are any issues with you E911 service or audio delay on your account, please contact Support as we would be happy to get that resolved for you!

**Please note that your spoofed Caller ID will not show up on E911calls to a 911 call center. It will display the actual number on your account as that is the only number we can guarantee you can be reached at in the event that 911 dispatchers need to call you back.

Do not call 911 for any reason other than emergencies! Please use the above system for any tests of your account's E911 capabilities. Thank you!

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