Support Center

Transferring your Number

Last Updated: Feb 26, 2017 07:22PM PST
How do I port my number? The sign up process is making me pick a new number!

When you initially set up an account, you are assigned a temporary number for you to try out the service and see if it is up to your expectations. Number cannot be ported to Trial accounts as they remove themselves in 30 days, if not upgrade to a subscription, and we do not want you to lose your number when that account is deleted.

Transferring your number is easy! Once you are set up with a subscription on your account, log into your 
web portal and click on the Numbers tab on the left side. On the menu it reveals click on Port Local Phone Number. Complete the three step process on the web portal and your number port will be submitted!

Can I check to see if my number is transferable?

You can check to see if we can transfer your number by typing it in on the Number Checker

The number check will take a moment and see if your number is within one of the areas that we support for number porting. Some numbers still reside in areas that we cannot provide E911 services to. By law, we must be able to provide 911 service to all numbers on our accounts.

How much does it cost and how long does it take?

To transfer your number to Vestalink we charge a number porting fee, the price for this is found in our terms of service. This is a one time fee and you will not see any recurring charges to keep your number with our service. Number transferring typically takes about 5-10 business days to complete after the day the transfer request is submitted. After you have submitted the number port you can use the Port Local Phone Number page of your web portal to check on status updates for your number transfer. Your number will continue to work with your current phone carrier for making and receiving calls all the way up until the day it is transferred. 

If you have any other questions about the number porting process please feel free to contact us back as we would be happy to assist you!

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